Privacy Policy

Welcome to PesaWhiz, a mobile banking application developed and operated by TrevTech Solutions. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the PesaWhiz application and related services.

By using PesaWhiz, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the application.

1. Information We Collect

We collect the following categories of information to provide and improve our services:

• Personal Identification Information: Full name, national ID or passport number, date of birth, gender, and profile photo.
• Contact Information: Phone number, email address, and physical address.
• Financial Information: Bank account details, mobile money wallet numbers, transaction history, account balances, and linked card information.
• Device Information: Device model, operating system, unique device identifiers, IP address, and mobile network information.
• Usage Data: App activity logs, feature interactions, session duration, and crash reports.
• Location Data: With your consent, we may collect approximate or precise location data to detect fraud and verify transactions.
• Biometric Data: Fingerprint or facial recognition data used solely for authentication purposes and stored securely on your device.

2. How We Use Your Information

PesaWhiz uses your information to:

• Create, verify, and manage your account.
• Process financial transactions and payments securely.
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulatory requirements.
• Detect, prevent, and investigate fraudulent or unauthorized activity.
• Provide customer support and respond to inquiries.
• Send transaction notifications, security alerts, and promotional communications (with your consent).
• Improve app performance, user experience, and develop new features.
• Meet legal, regulatory, and audit obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Financial Partners: Banks, mobile money operators, and payment processors required to complete your transactions.
• Regulatory Authorities: Government agencies, financial regulators, and law enforcement when required by law.
• Service Providers: Trusted third-party vendors who assist in operating our infrastructure, analytics, and customer support under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL/TLS encryption for all data in transit.
• AES-256 encryption for data at rest.
• Multi-factor authentication (MFA) and biometric login options.
• Regular security audits and penetration testing.
• Strict role-based access controls for internal staff.

Despite our safeguards, no method of transmission over the internet is 100% secure. We encourage you to keep your PIN and login credentials confidential and to report any suspicious activity immediately.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may also retain and use your information as required by applicable financial regulations, which may require retention for up to 7 years after account closure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal and regulatory retention requirements.
• Withdraw consent for optional data processing (e.g., marketing communications).
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at privacy@pesawhiz.com.

7. Cookies and Tracking Technologies

The PesaWhiz mobile app does not use browser cookies. We may use in-app analytics SDKs to collect anonymized usage data to improve our services. You can opt out of analytics tracking in the app settings under Privacy & Data.

8. Third-Party Links

PesaWhiz may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before sharing any information.

9. Children's Privacy

PesaWhiz is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via in-app notification or email at least 14 days before changes take effect. Your continued use of PesaWhiz after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

© 2025 PesaWhiz — TrevTech Solutions. All rights reserved.